Technical Problems Feedback

Please help us ensure that we are providing information in the most effective way.
If you are experiencing technical problems with our website, we would like to know.
Take a few minutes and supply us with the details of your problem. We will do our best to resolve any issues that you may have.

Member Information * Required information
First Name:* Last Name:*
E-mail Address:* Phone Number:
System Information * Required information
Please select the area of difficulty:*
Computer Model:* PC MAC Other
Operating System:*
Internet Browser:*
Please include the version & the number (e.g. Internet Explorer 7, Netscape 8)
If you are not sure what version you are using, open the software and in the toolbar click, Help and then click About. This will display the info required.
Internet Connection:*
Please include the speed & LAN if applicable (e.g. Cable or 56K Dial-up, etc.)
If you are not sure what speed you are connecting to the Internet, please indicate if you are connecting at Slow (Dial-up) or Fast. If you are on a (office) network, please include that information.
Media Software: (optional)
Please include the product & version if you are having a problem with audio or video files (e.g. QuickTime 5.0)
If you are not sure what version you are using, open the software and in the toolbar click, Help and then click About. This will display the info required.
Adobe Acrobat Reader: (optional)
Please include this info if this relates to your problem
If you are not sure what version you are using, open the software and in the toolbar click, Help and then click About. This will display the info required.
Detailed Problem Description* (required)
   

Updated October, 2007